About me.
Hola!
I’m Argentinian – Italian Service & UX Designer based in Milan.
My focus is to design feasible systems & services in which user needs and general goals intersect, creating new and pleasant experiences. To achieve those results I approach the projects holistically, by capturing people’s needs, co-creating, generating insights and innovative concepts, and conveying them effectively.
I bring sensitivity, a systematic approach to understanding reality, and clear visual communication of potential futures. As an outcome, I purpose solutions that amplify benefits and create long-lasting relationships between people and organizations.
Take a look at my profile ↓
Work experience
2022 - Now
User Experience Designer
Star - Milan , Italy
Healthcare industry
- Facilitates workshops and created visual materials for storytelling and presentations, supporting clients in untangling the complexity of services.
- Develops solution concepts using wireframing techniques to drive innovation and problem-solving.
- Actively participates in internal initiatives to enhance the capabilities of the Design Research within the company.
2020 - 2022
UX & UI Designer
24 Consulting - Milan , Italy
Consumer goods industry
- App concept development from UX flow to pixel-perfect UI
- Website Redesign
- Branding development
2019 - 2020
Service Design & UX Consultant
Claro AMX - Cordoba, Argentina
Telecommunication industry
After moving to Milan to start my Master’s degree, I continued working as a part-time service design consultant for Claro Argentina.
- Led design digital transformation projects and conducted user research.
- Created customized billing experiences for various customers.
- Maintained ongoing communication to address the customer’s evolving needs
2018
UX & Business Analyst
Claro AMX - Cordoba, Argentina
Telecommunication industry
I joined a multinational company as part of the Billing and Digital Experience Team, where I serve as a UX designer. In this role, my responsibilities include:
- Improving the accessibility of the electronic invoice for customers by implementing new digital functions.
- Enhancing customer communication through notifications, customer support, and online assistance.
- Documenting and effectively communicating the service internally.
- Collaborating with different business unit teams to facilitate the digitalization of company processes.
2017
Junior Designer
Bazan Estudio - Cordoba, Argentina
Industrial Design
I supported main designers to create new products for different companies, from concept discovery to prototyping and technical documentation.
Academic Experience
2021
Msc. Product Service System Design
Politecnico di Milano - School of Design- Italy
2016
Industrial Designer (full degree)
National University of Córdoba - Factulty of Architecture, Urbanism and Design - Argentina
Graduated with honors
2016 -2017
Teaching Assistant
National University of Córdoba - Factulty of Architecture, Urbanism and Design - Argentina
Design Studio VI
2015
Product Design
Federal University of Santa Catarina. Brazil
Trends – Design Management – Design & Innovation (Erasmus Experience)
Skills
Design & System Thinking
Research & generative methods
Visual Thinker
Illustrator, Photoshop, Indesign & Premiere
UX & UI Design
Figma, Sketch & Invision
Web design basis
Entry-level understanding of CSS3 & HTML5
Languages
Spanish
Mother tongue
English
B2
Italian
B1
Portuguese
A2
Additional training
2021
Social Media Network for company promotion
Cescot Veneto
2020
Design Leadership therapy - workshop
Daniel Boos, Julius Skopp & Enea Nurri - Interaction 20 conference
2018
Product Owner training
Kinetic - Cordoba, Argentina
2018
Interpersonal skills development
Kinetic - Cordoba, Argentina
Let's keep in touch
analia.eileen.rojas@gmail.com
+39 331 869 2879
In compliance with the Italian legislative Decree no. 196 dated 30/06/2003, I hereby authorize you to use and process my personal details contained in this document.
Autorizzo il trattamento dei miei dati personali presenti nel cv ai sensi del Decreto Legislativo 30 giugno 2003, n. 196 “Codice in materia di protezione dei dati personali” e dell’art. 13 del GDPR (Regolamento UE 2016/679)