About me.

Hola!

I’m Argentinian – Italian Service & UX Designer based in Milan.

I love acting as a knowledge catalyst, helping individuals take steps toward a possible future. My aim is to bring clarity that helps organizations understand how to achieve their goals, starting today.

My focus is to design feasible systems & services in which user needs and general goals intersect, creating new and pleasant experiences. To achieve those results I approach the projects holistically, by capturing people’s needs, co-creating, generating insights and innovative concepts, and conveying them effectively.

I bring sensitivity, a systematic approach to understanding reality, and clear visual communication of potential futures. As an outcome, I purpose solutions that amplify benefits and create long-lasting relationships between people and organizations. 

Take a look at my profile ↓

Work experience

2022 - Now

User Experience Designer

Star - Milan , Italy

Healthcare industry

  •  Facilitates workshops and created visual materials for storytelling and presentations, supporting clients in untangling the complexity of services.
  • Develops solution concepts using wireframing techniques to drive innovation and problem-solving.
  •  Actively participates in internal initiatives to enhance the capabilities of the Design Research within the company.

2020 - 2022

UX & UI Designer

24 Consulting - Milan , Italy

Consumer goods industry

  • App concept development from UX flow to pixel-perfect UI
  •  Website Redesign
  •  Branding development

2019 - 2020

Service Design & UX Consultant

Claro AMX - Cordoba, Argentina

Telecommunication industry

After moving to Milan to start my Master’s degree, I continued working as a part-time service design consultant for Claro Argentina.

  • Led design digital transformation projects and conducted user research.
  • Created customized billing experiences for various customers.
  • Maintained ongoing communication to address the customer’s evolving needs

2018

UX & Business Analyst

Claro AMX - Cordoba, Argentina

Telecommunication industry

I joined a multinational company as part of the Billing and Digital Experience Team, where I serve as a UX designer. In this role, my responsibilities include:

  • Improving the accessibility of the electronic invoice for customers by implementing new digital functions.
  • Enhancing customer communication through notifications, customer support, and online assistance.
  • Documenting and effectively communicating the service internally.
  • Collaborating with different business unit teams to facilitate the digitalization of company processes.

2017

Junior Designer

Bazan Estudio - Cordoba, Argentina

Industrial Design

I supported main designers to create new products for different companies, from concept discovery to prototyping and technical documentation. 

Academic Experience

2021

Msc. Product Service System Design

Politecnico di Milano - School of Design- Italy

Gold Scholarship Holder

2016

Industrial Designer (full degree)

National University of Córdoba - Factulty of Architecture, Urbanism and Design - Argentina

Graduated with honors

2016 -2017

Teaching Assistant

National University of Córdoba - Factulty of Architecture, Urbanism and Design - Argentina

Design Studio VI

2015

Product Design

Federal University of Santa Catarina. Brazil

Trends – Design Management – Design & Innovation (Erasmus Experience)

Skills

Design & System Thinking

Research & generative methods

Visual Thinker

Illustrator, Photoshop, Indesign & Premiere

UX & UI Design

Figma, Sketch & Invision

Web design basis

Entry-level understanding of CSS3 & HTML5

Languages

Spanish

Mother tongue

English

B2

Italian

B1

Portuguese

A2

Additional training

2021

Social Media Network for company promotion

Cescot Veneto

2020

Design Leadership therapy - workshop

Daniel Boos, Julius Skopp & Enea Nurri - Interaction 20 conference

2018

Product Owner training

Kinetic - Cordoba, Argentina

2018

Interpersonal skills development

Kinetic - Cordoba, Argentina

Let's keep in touch

analia.eileen.rojas@gmail.com

+39 331 869 2879

In compliance with the Italian legislative Decree no. 196 dated 30/06/2003, I hereby authorize you to use and process my personal details contained in this document.

Autorizzo il trattamento dei miei dati personali presenti nel cv ai sensi del Decreto Legislativo 30 giugno 2003, n. 196 “Codice in materia di protezione dei dati personali” e dell’art. 13 del GDPR (Regolamento UE 2016/679)